General
The hirer of a motorhome and the drivers named in the rental agreement must be 21 years of age or older when they take possession of the vehicle and must have held a driving license valid in Germany for at least one year for the class required for the rented motorhome (e.g. class III or B).
Due to legal regulations, only persons whose ORIGINAL DOCUMENTS are presented when the vehicle is handed over may drive the vehicle.
All drivers must therefore bring their ORIGINAL identity card/passport and driver's license with them when they pick up their vehicle!
Our vehicles are NON-SMOKING vehicles. It is not permitted to smoke in the vehicles. Neither with conventional cigarettes nor with any type of e-cigarette.
If you discover that you have smoked in the vehicle when you return it, you must expect considerable cleaning costs. (Ozone device treatment / upholstery cleaning).
No problem at all. We will be happy to advise you on the choice of model and also offer you the opportunity to view the vehicle in person. You will also receive detailed instructions from us when you take delivery of the vehicle. We also offer explanatory videos on our website to give you an initial insight.
All destinations within the geographical borders of the EU are permitted, including Switzerland, Great Britain (England), Scotland and the European part of Turkey.
For destinations outside the EU, additional insurance and approval from us as the rental company is required.
Our vehicles are all equipped with an independent navigation system or with Apple Carplay or Android Auto.
Important! The vehicles do not have parking sensors (beepers). All vehicles have a reversing camera and cruise control (without distance measurement).
250 km are included per rental day. From a rental period of 21 days, unlimited kilometers are included. When the vehicle is returned, additional kilometers will be charged at 39 cents per kilometer, unless otherwise agreed in advance.
Please note that approx. 1 hour is required for formalities and instruction on collection. Please arrange a time for the handover with us in advance to avoid long waiting times. Do not plan any long journeys on this day. Take your time during collection.
Make sure together with our staff that your vehicle is fully equipped and that any signs of use are noted on the handover report.
The minimum rental period is 7 to 14 days, depending on the season. Shorter rental periods are only possible after consultation with The Camper Rent team.
Yes, you can rent motorhomes from us all year round. We recommend semi-integrated, fully integrated or alcove motorhomes for the colder months, as they are better insulated.
Important! Bookings for the period from November to mid-March must be made with a lead time of approx. 10 days, as winter tires may have to be ordered first. In addition, almost all vehicles are deregistered in winter. So if you want a particular model, the vehicle may have to be re-registered first.
Our renters and the drivers named in the rental agreement must be 21 years of age or older when they take possession of the vehicle and must have held a driving license valid in Europe for at least one year for the class required for the rented motorhome (e.g. class III or B).
Due to legal regulations, we as the rental company must prove that the renter is in possession of a valid driver's license. Therefore, please bring your original driver's license with you when handing over the vehicle.
Pick-up takes place at 2:00 p.m. on the day of collection, unless otherwise agreed in advance. We will agree an exact pick-up time with you approx. 1 week in advance.
Please allow approx. 1 hour for formalities and vehicle instruction.
Make sure together with our staff that your vehicle is fully equipped and that any signs of use are noted on the handover report.
Vacation protection package
The renter of a motorhome and the drivers named in the rental agreement must be 21 years of age or older when they take possession of the vehicle and have been in possession of a German driver's license for at least one year. For a carefree and worry-free vacation, we recommend that our customers take out the Holiday Protection Package in addition to the fully comprehensive insurance included in the rental price (excess € 1,500).
The basic package includes, among other things:
Security deposit insurance (reduction of the excess from € 1,500 to € 250).
Contents insurance (luggage / sports equipment and all parts not permanently installed in the motorhome)
Loss of rental income insurance (in the event of damage after which the vehicle cannot be rented out again).
Curtailment insurance (in the event of travel interruption during the trip for health reasons)
The Premium package also includes:
Cancellation insurance (in the event of cancellation of the booking for health reasons)
Protection against landlord insolvency (reimbursement of payments already made)
You can book the Holiday Protection Package via the following link:
https://www.urlaubsschutzpaket.de/?pid=4938
Please note that when booking the vacation protection package, both the basic and premium package, you must book variant II, as we only work with this variant.
Yes, our vehicles are all fully comprehensive insured. The excess, like the deposit, is € 1,500.
The deductible can be reduced to € 250 if you take out the vacation protection package. (Information on this can be found on our website).
Important information
We will provide you with our emergency number on handover, which you can call 24 hours a day, 7 days a week if you have any questions or problems en route.
We are also a member of the EuroCross breakdown service, which takes care of transportation and repairs in emergencies.
Attention! You can also call a breakdown service yourself, such as the ADAC or ÖAMTC. However, these may charge additional fees for rental vehicles. All costs that are not your own fault will be reimbursed by us on presentation of a receipt/invoice when you return the vehicle.
Pets are generally allowed! Depending on the size of the pet, additional costs may be incurred, as the vehicle has to be cleaned more thoroughly and can no longer be rented to people with allergies.
The tenant is responsible for the safe and proper transportation of the pets, as well as for compliance with any entry restrictions and vaccinations.
When you hand over your vehicle, you will receive 11 kg or 2.75 kg gas cylinders, depending on the model, which you can return empty at no extra cost. You can refill the gas cylinders at many filling stations and at most campsites.
Please note that there are other connections and other gas cylinders abroad and that you will need an adapter to fill a German gas cylinder, which you can find out about directly from your rental station. The German gas cylinders supplied may not be exchanged for foreign gas cylinders.
Yes, a deposit of € 1,500 must always be paid when you pick up the motorhome. If the deposit is paid by credit card, the cardholder must be the same person as the renter. Alternatively, the deposit can also be paid by EC card or in cash.
If you also book the Holiday Protection Package, the deposit is reduced to €900.
Please note that no rental company can hand over a vehicle if the deposit has not been received directly at the station.
Yes, you will receive the vehicle with a full tank of diesel and Adblue. When you return the vehicle, you must also return it with a full tank. (Diesel and Adblue!) If the tank is not full, you will be charged at the current price when you return the vehicle.
When you hand over your vehicle, you will receive one or two 11 kg or one 2.75 kg gas bottles, depending on the model, which you can return empty at no extra cost. At many filling stations and most campsites, you have the option of refilling the gas cylinders or exchanging them for full ones.
Please note that there are other connections and other gas cylinders abroad and that you will need an adapter to fill a German gas cylinder. The German gas cylinders supplied must not be exchanged for foreign gas cylinders.
The general rule in traffic jams is that you should use the wider lane for trucks (usually the right-hand lane). Longer motorhomes with an overhang can swerve out of lanes on bends. In principle, there is no speed limit for our motorhomes due to the type of vehicle. However, we do not recommend driving faster than 120 km/h on average, as this is good for fuel consumption.
The minimum rental period is 7 days all year round. Shorter rentals are only possible after consultation with The Camper Rent team.
Pets are generally allowed. We charge an extra €7 per rental day for pets, as the vehicle has to be cleaned more thoroughly and can no longer be rented to people with allergies.
The tenant is responsible for the safe and proper transportation of the pets, as well as for compliance with any entry restrictions and vaccinations.
Yes, a deposit of € 1,500 must be paid when you pick up the motorhome. (If you have not transferred this together with the final payment. If the deposit is paid by credit card, the cardholder must be the same person as the renter. Alternatively, the deposit can also be paid by EC card or cash.
Please note that no rental company can hand over a vehicle if the deposit has not been received directly at the station.